Purpose:
This policy sets out the guidelines that HRS Events will take to comply with the
Privacy Act. HRS Events recognises the right of our clients to keep information
collected private and so HRS Events abides by the National Privacy Principles (NPPs).
HRS Events has appointed a person that is responsible for implementing the privacy
policy to whom all enquiries or complaints should be addressed.
1. Information collected
HRS Events may collect information about you such as your name, contact details,
the company you work for, your position within the company, and any special requirements
you may have regarding your hotel reservation such as a smoking or non smoking room
or dietary requirements.
Where practical, the information will be collected from you, however if these details
are given to us by a third party such as a secretary or assistant, you will have
authorised this individual to disclose this information to a HRS Event’s consultant,
for the purposes of arranging your travel and accommodation requirements.
2. How we use and disclose Personal Information
We will disclose only that information that is necessary to make your travel and
accommodation arrangements. Generally we will only use and disclose your personal
information:
a. To establish and maintain your relationship as a client of HRS Events
b. To provide you with the services you have requested from HRS Events
c. To assist us to make HRS Events services more valuable to our clients and suppliers
d. For direct marketing of HRS Events products or services and to keep you advised
of new developments that we believe may be of interest to you
e. To other divisions within HRS Australasia to enable the marketing of our other
products and services and also to improve our customer service in general with your
prior consent
f. Unless authorised or required by law
HRS Events will not disclose your personal information to any third parties for the purposes of direct marketing or for any other financial benefit.
3. Access and maintenance of personal information
We will take all reasonable steps to ensure that all personal information collected
and used Is accurate and up to date. You are able to access your personal information
unless we are legally authorised to refuse your request. To make such enquiries
or change information, lease contact the Privacy Officer. To maintain the integrity
of our information, you will be required to specify the personal information that
you require access to. Depending on the nature of the request, you may be required
to put your request in writing and complete an enquiry form which will be sent to
you. We may charge an administration fee for providing you with that information
requested. Should you wish to change your information that is out of date or inaccurate,
please contact the Privacy Officer. We will take all reasonable steps to correct
information that is inaccurate, out of date or incomplete. Should you wish to have
your personal information removed from our database, please contact the Privacy
Officer in writing.
4. Security of Information
HRS Events will take all reasonable steps to secure personal information that is
collected. This is done via passwords and security access IDs in place to restrict
the access of personal information about clients to those staff members that require
it in the course of their duties.
All staff have been given training outlining our obligations under the Act as a matter of commencing employment with HRS Australasia. All staff are required to sign a confidentiality agreement that covers HRS Event operations and by extension all personal information gathered from our clients.
5. Opting out/complaints
HRS Events will remove your from any of our direct marketing campaigns should you
not wish to take part in these activities.
6. Changes to the Privacy Policy
HRS Events reserves the right to change or amend this privacy policy at any time.
We will provide an update of this policy on our website if it has been changed
Should you wish to lodge a complaint or if you require more information, please contact our Privacy Officer in writing, PO Box 906, Rozelle, NSW, 2039.